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Frank Eilers | Business & Strategy Professional Frank Eilers | Business & Strategy Professional
  • The Growth Journey
  • Despertando al Gigante
  • Between the Lines
  • About FkEilers
    • Frank Eilers
  • Contact
  • English
    • Español (Spanish)

Customer Retention and Loyalty: Why Service Impacts Growth

Growth is not only about acquiring more customers Many companies understand growth mainly as acquisition. More campaigns, more leads, more traffic, more new sales, more customers entering the system. This... read more →
  • May 31, 2023
  • Frank Eilers
  • Customer Service, Foundational Library, The Growth Journey

Reducing Customer Effort: Friction as the Enemy of Loyalty

Customers do not always... read more →
  • May 24, 2023
  • Frank Eilers
  • Customer Service, Foundational Library, The Growth Journey

Customer Service as a System of Trust

Trust is not declared;... read more →
  • May 17, 2023
  • Frank Eilers
  • Customer Service, Foundational Library, The Growth Journey

Customer Service, Customer Experience and Customer Success: Differences That Matter

Three related concepts, but... read more →
  • May 10, 2023
  • Frank Eilers
  • Customer Service, Foundational Library, The Growth Journey
Customer Service analyzing the value proposition and customer reality.

Customer Service Foundations: Beyond Helping the Customer

Service does not begin... read more →
  • May 3, 2023
  • Frank Eilers
  • Customer Service, Foundational Library, The Growth Journey
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